Which? survey rates local independents over large brands

The larger brands couldn’t compete with local window firms according to the most recent Which? Survey compiled using the experience of over 2,000 customers. A superior customer experience was achieved by local window, door and conservatory companies, scoring a positive rating of 84% compared to just 54% for larger double glazing brands.

Smaller independents outshone their Goliath competitors in terms of their salespeople’s level of knowledge, the quality of customer service and the durability of installation.

The main reasons given by homeowners for choosing a local independent window company were their locality, that no pressurised selling tactics were used and often the company was independently recommended by a friend or relative too.

There’s more advice from Which? about finding the best double-glazing company for you here

We hope to help you further on your search for new windows and doors in Norwich when you are ready…